Privacy Policy

Kayser Solutions ("we", "our", or "us") is committed to protecting the privacy of our clients, prospective clients, website visitors, and individuals who communicate with our agency.

We design, build, and implement digital growth systems for local businesses, including high-converting smart websites, automated review and reputation management systems, marketing automations, customer lifetime value campaigns, and AI workflows. We collect, use, retain, and disclose personal information only for the legitimate operational and communication purposes described in this Privacy Policy, including responding to inquiries, scheduling strategy and discovery calls, fulfilling contracted services, supporting our client systems, and complying with applicable laws and regulatory obligations.

Information We Collect

We collect personal and business information that you voluntarily provide when you interact with our website, book a discovery or demo call, submit a contact form, request an audit or proposal, communicate with our team by email or phone, or opt in to receive communications.

The information collected may include:

• Full name, job title, and business role
• Business name, company website, and business address
• Telephone and mobile phone number
• Email address
• Details regarding your business goals, service inquiries, and current marketing systems
• Scheduling notes, preferred call times, and appointment history
• Communication preferences, email or SMS consent records, and opt-out requests
• Any additional information you choose to share in communications with our team

We also collect limited technical and non-personal analytical information when you browse our website, which may include IP address, browser type, device information, operating system, pages visited, referral source, interaction time, and general website performance metrics collected via cookies or privacy-conscious analytics tools.

How We Use Your Information

We use the information we collect for specific, legitimate business purposes:

• To schedule, confirm, remind, and host discovery calls, strategy sessions, and system launch meetings
• To respond to your inquiries, questions, requests for pricing, and customer service needs
• To configure, deploy, test, and maintain client growth systems, websites, CRM pipelines, and automations
• To maintain records of your communication preferences, consent, and unsubscribe or opt-out requests
• With your explicit consent where required, to send occasional updates, client case studies, or educational resources regarding local business growth
• To diagnose technical errors, improve website speed, and protect our infrastructure against security incidents or abuse
• To comply with applicable legal, accounting, tax, and regulatory requirements

We limit the use of personal information strictly to the purposes described when collected or as otherwise permitted or required by law.

Consent

Where required, we obtain your consent before collecting, using, or disclosing your personal information. You may withdraw your consent to non-essential communications at any time, subject to legal and contractual obligations.

Certain information (such as your name, email, and phone number) is necessary for us to respond to your inquiry or deliver scheduled calls. Refusing to provide this information may prevent us from contacting you or providing requested services. Consent to receive marketing or promotional messages is always optional and is never a condition of browsing our website or booking a discovery call.

SMS and Text Message Communications

If you provide your telephone number and agree to receive SMS or text notifications from Kayser Solutions, we may send messages relating to call confirmations, calendar reminders, scheduling updates, direct answers to questions you submitted, and onboarding follow-ups.

Message frequency varies depending on your appointment activity and requests. Message and data rates may apply depending on your mobile carrier and wireless plan.

You may reply STOP or ARRET at any time to unsubscribe from SMS messages. After your request is processed, you will no longer receive messages through that messaging program unless you provide your consent again. You may reply HELP or AIDE for assistance. You may also contact us directly at dylan@kaysersolutions.com or (438) 703-9140.

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on carrier network coverage, device settings, and phone number accuracy.

Mobile Information Privacy

No mobile information will be sold, rented, traded, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

This protection encompasses phone numbers, SMS opt-in records, consent timestamps, messaging preferences, and unsubscribe logs. Mobile data may only be processed by infrastructure service providers (such as telecom aggregators and secure messaging gateways) strictly as required to transmit and deliver messages on our behalf under strict confidentiality agreements.

Text Messaging Data Protection

Text messaging opt-in data and consent records will never be shared with third parties for their own commercial or promotional gain. We maintain administrative, organizational, and technical safeguards designed to protect text messaging consent data against unauthorized access, exposure, modification, or loss.

Information Sharing and Disclosure

Kayser Solutions does not sell, rent, or trade your personal information.

We may disclose personal information to trusted third-party service providers who assist us in operating our business and delivering our services, including:

• Cloud hosting, server, and content delivery infrastructure providers
• Calendar, scheduling, and meeting management platforms
• Customer relationship management (CRM) and communication tools
• Email delivery and telecom transmission providers
• Website security, fraud prevention, and analytics tools

These service providers are granted access only to the information reasonably required to perform their functions on our behalf and are bound by contractual confidentiality and data security obligations.

We may also disclose personal information if required to do so by applicable law, regulation, valid court order, subpoena, or government authority request, or when necessary to protect our legal rights, property, or safety.

Information Processed Outside Québec

Kayser Solutions operates from Québec, Canada. Some of our technology, website, communications, or service providers may process, host, or store information outside Québec or Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement agencies, or government authorities in accordance with applicable laws.

Where required, we take reasonable steps to assess the privacy implications of processing information outside Québec and to ensure that appropriate safeguards are in place.

Sensitive Personal Information

In the course of discussing your business goals, current systems, or operational challenges, you may occasionally share information that could be considered sensitive, such as details about your business finances, customer data, or internal processes.

We take reasonable additional precautions to protect sensitive information. Sensitive personal information is only used or disclosed with the required consent or where its use or disclosure is otherwise permitted or required by law.

We recommend that you do not send unnecessarily detailed or confidential business records through an ordinary website form, email, or text message. For sensitive matters, please contact us directly.

Information Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was gathered, maintain ongoing client relationships, deliver services, resolve disputes, enforce agreements, and satisfy statutory record-keeping and tax requirements.

When personal information is no longer needed, it is securely deleted, destroyed, or irreversibly anonymized in accordance with industry best practices.

Data Security

We employ reasonable physical, administrative, and technological safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, or alteration. These measures include encrypted data transmissions (HTTPS / TLS), role-based access restrictions, authenticated credential management, and regular security reviews.

However, please be aware that no method of electronic storage or transmission over the internet can be guaranteed 100% secure. We encourage you to exercise caution when transmitting sensitive credentials or confidential information electronically.

Privacy Incidents

In the event of a verified security or privacy incident involving personal information, we maintain internal incident response procedures to contain the incident, investigate the cause, and reduce the risk of harm. Where required under applicable Canadian or provincial privacy legislation (including Quebec Law 25), we will promptly notify affected individuals and relevant supervisory authorities.

Cookies and Tracking Technologies

Our website uses cookies and similar browser storage technologies to ensure essential site operation, remember user preferences, measure aggregate visitor traffic, and evaluate site performance.

You can configure your browser to decline or block cookies at any time. If you disable cookies, some areas or functional features of our website may not operate as intended.

Information Concerning Minors

Our services are directed exclusively to business owners, professionals, and adults seeking commercial growth systems. We do not knowingly collect personal information from individuals under the age of majority. If you believe a minor has provided us with personal information, please contact us immediately so we can remove the data.

Your Rights and Choices

Depending on your jurisdiction and subject to applicable legal exemptions, you have rights regarding your personal information, which may include:

• Requesting access to the personal information we hold about you
• Requesting the correction of inaccurate, incomplete, or out-of-date information
• Withdrawing consent to specific uses or communications where consent was the basis for processing
• Requesting the deletion of personal data where retention is no longer legally or contractually justified
• Requesting information about how your personal information has been processed or shared

To exercise any of these rights, please send your request in writing to dylan@kaysersolutions.com. We may verify your identity before fulfilling the request in accordance with privacy laws.

Promotional Communications

You can opt out of receiving promotional emails from us at any time by clicking the unsubscribe link included at the bottom of each marketing email or by sending a request to dylan@kaysersolutions.com.

You can opt out of promotional SMS messages by replying STOP or ARRET. Please note that opting out of promotional messages will not prevent you from receiving transactional or administrative notices regarding scheduled calls, active project milestones, or existing service contracts.

Third-Party Links

Our website may occasionally link to third-party websites, tools, or resources for informational purposes. Kayser Solutions does not control and is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technological architecture, communication practices, or legal requirements. When updates are published, the revised "Last Updated" date at the top of this policy will be adjusted. We encourage you to review this page periodically. Continued use of our website or services following the posting of updates indicates your acknowledgment of the revised terms.